Below you will find common asked questions and information regarding shipping and or reprint/return. If there is a question you have that has not been answered below please feel free to contact me. You should get a response with in 24 hrs. We have a number of different options available and designs that are not listed on the site. We are happy to help and for customized designs please contact us at csc_create@yahoo.com

Ordering

Shipping

Common questions asked

What do I need to have prepared before placing my order?

Before placing your order, we’d strongly recommend having all of your wedding details at the ready. This includes your quantities, dates, times, venue addresses, wording including any poems or passages you may like to include, guest lists and guest addresses.

Make sure that all of this information is also correct to ensure that you avoid any mistakes when providing text to our designers. By keeping your edits to a minimum, this will also ensure that your design can go into production at the soonest possible time! 

Do you have a minimum order quantity?

Yes, due to set-up costs we have a minimum order quantity of 20 per item. However, we ALWAYS recommend ordering at least 10 spare invitations, for emergency extras or last minute guests.

If you are placing a custom foil order, vellum, acrylic or laser cut design we have an increased minimum order quantity of 50. This increased quantity is due to the complex processes that go into any custom specialty design, with materials also costing much more. Please keep in mind that this 50 minimum order quantity also applies if you later realize you need to order any extras, so ALWAYS ensure that you have considered any potential emergency extras when placing your order.

Your quantity can be increased or decreased throughout your proofing process, with prices then amended; however, if you need to order any extra items after you have made your final approval or after you have received your original order, they will then be classified as a new order. This new order will therefore have to be placed through our website again, and will incur the minimum order quantity of 20, or 50 if you are ordering a custom foil design. 

Can my physical samples be personalized?

Due to the costly print setup process, we are unable to provide you with a custom printed sample. However, the samples will give you an excellent idea as far as the stock, design and finishes are concerned.

When you choose to place an order with us, you’ll also be able to see your personalized wording laid out on your chosen design before we proceed to printing, so you’ll have a fantastic idea of what your design will look like. 

Will I receive a physical sample of my purchased invitation before its printed?

Due to set-up costs and time frames, we unfortunately cannot supply you with a physical sample of your customized invitation; however, you will always be sent a digital proof of your invitation that will look like a photograph of your chosen invitation, but with all of your wording and information. You can then make any edit requests if required, knowing that nothing will be printed until you make your final approval.

Please note: our designers allow for 3 rounds of edit requests before you will incur any additional fees.

Can I order samples in different color themes from the colors listed?

At this stage, we’re only able to send you invitation samples in the colors that are listed on our website with the default wording and default text color.

In our sample kit we will include swatches of all the available colors for your chosen invite.

During the proofing stage of your order, we will also send you a digital proof of your design in your preferred color scheme.

What is included in prices on website?

The services and features that are included in the overall price of your invitations are:
·      A personalized layout of your artwork
·      Digital proofing of your artwork and edit requests
·      Printing
·      Hand assembly
·      Envelopes.

This price doesn’t include the cost of accessory and other items you may need, these are priced individual.

What is the price to add foiling to my invite?

Foil stamping is available as an additional upgrade on most of our premium invites. To foil the bride and grooms names the cost is an additional US $1.55 per card. To foil a larger section or the entire card, the cost is an additional US $2.30. 

You can choose from a range of foil color options such as yellow or rose gold, copper or silver foil. It is however important to note that there is a minimum quantity to order with foiling, which is 50 items.

We also strongly recommend that you order enough foiled invites, as we cannot reprint any small quantities (under 50 to be exact) in case you fall short of a few invites at the end of the ordering process.

What is the price to add a paper band/belly band to my invite?

The additional cost for paper bands is US$.40 per item. These can also be fully personalized as far as paper and colors are concerned.

We are also able to print foil on these belly bands at the additional charge of US$0.45 per item. 

Can we printing our text in white?

Yes you can print in white ink on a dark color background paper, vellum and acrylic.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please confirm your address at the time of check out. If mailed to Incorrect address and returned to me shipping will be charged again.


Paper goods are mailed via USPS, First class mail with tracking for smaller packages. delivery time is 3-4 days. ( $5)

Large invitation orders ( 25 +) are mailed priority with insurance which = $25. Usual delivery time is 2-3 days depending on your area. Also on the time of year, usually around holidays it adds a day or 2.

Smaller paper goods ( name cards, menus, ect.) priority shipping ($11 with insurance)

Wood / Acrylic signs also shipped priority with insurance.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We will replace or refund any items damaged in shipping. Please provide photos of the damage and the shipping box to file a claim. 

All damage claims must be submitted via email to csc_create@yahoo.com

Gift

Shipping

Please confirm the address at the time of check out.
If mailed to Incorrect address and returned to me shipping will be charged again.

 

I am happy to ship items as gifts, just make sure to message me that the items are a gift and to confirm the address the items are shipping to is correct.

Reprints

Cancellations

Before reaching out be sure your order qualifies:

  • The order did not receive a Final Proof

  • The event has not been cancelled or moved

  • The order does not contain any misspellings of names or locations after final Proof was approved.

In the event your order does not qualify for a return or a free reprint, we will offer you a generous 50% reprint discount.